frequently asked questions.
What products do you stock?
Please check out our products page, there is a list of products that we have there that covers the core stuff we stock. However because we have access to literally thousands of garments we have not put them all up here. Needless to say we stock everything from t-shirts, hoodies and sweatshirts to quick dry garments. Plus much more…
How does your pricing scale work?
We have a sliding scale for all our projects, so the more you do the cheaper it gets and vice versa. Note as is industry standard if your quantity changes, the price will change. There are fixed costs with any project that get spread across the number of garments you are doing, so if that number of garments changes the price will also change. We run a fair and reasonable business and will do everything we possibly can to enter into mutually beneficial business with you.
Can Custom Clothing print on any clothing?
Yes! We can print onto any piece of clothing as long as there is room to print on it! We have printed on all sorts of stuff over the past four years and have plenty of experience to print on whatever items you want. T-shirts, Hoodies, Shorts, Caps, Jackets, shirts, skirts, and jumpers we’ve even printed onto canvas’s and poker tables.
What’s the difference between screen printing and digital printing?
Firstly Digital Transfers/printing is an option for a more cost effective but lower quality result. Essentially the design is vinyl cut or transferred to the garment via a heat press. It’ll look good but the lifetime of the transfer/print is only about a year, it needs washing on cold inside out and is not to be put in the dryer otherwise it will warp. Also the image itself should be reasonably true to form compared to the artwork. But keep in mind that artwork translated onto fabric is only ever going to be roughly 7/10 compared to the original artwork.
A traditional screen print is higher quality, longer lasting. It is more costly on smaller print runs but the quality is second to none and typically a screen print will last as long as the garment itself. The weight and feel of a screen print is much lighter than a vinyl cut digital print. And as far as it goes the ink is printed into and slightly on top of the fabric. So it feels much nicer on and breathes better. The other good thing about doing screen printing is that once the screens are setup the costs to come back and print later are much reduced making it more affordable later on.
Bottom line if you are on a budget and/or are only doing a small run of say 10 – 15 units then digital printing may be the way to go, especially if there’s a lot of colours in your design. But if you are after long lasting quality and/or you are doing a run of say 20 – 50+ then screen printing is much preferable and can sometimes be cheaper especially on larger runs.
Do you do embroidery?
If that is what you want, no worries. We have done a lot of embroidery in the past and would be happy to do that for you. Click for more on Embroidery.
What about Applique, can you do that?
Yes, absolutely, we’ve done many applique jobs for customers in the past and would be more than happy to help you out with whatever type of applique you would need, be it felt, drill or vintage styled.
Can you do Sublimation printing?
Certainly, we do have a minimum of 20 units per sublimation project. Check out our page on Sublimation printing for more info.
What format do I need to supply artwork in?
Ideally we’d like artwork should be supplied in a vector format like AI, EPS or PDF. This is to make sure the detail in the design is not lost and to give you a high quality finish. If this is beyond your art capabilities then a hi resolution image file or PSD may work out ok. We’ll need to see the artwork first before confirming.
How much will it cost me?
To give you a good idea on price we need to know as much information about what you are trying to achieve and the logistics of your design. Go to our Quote page and fill out the form then we can get back to you within 3 working hours and give you a quote.
What is the basic turn around time?
Generally with any basic job we suggest a 7-9 day turnaround from finalization of artwork. On more complex and larger jobs this can be longer. But we always will let you know what’s going on and keep you informed along the way. Click here if you want to read some testimonials from Custom Clothings clients.
Can you do samples for evaluation?
We can provide blank samples for sizing on request. We will provide a digital mock up of your design so you can see how it will look on your chosen garment.
What is your quality assurance like?
Our garments are hand-checked to ensure our product is of the highest quality and meets your expectations.
What are the minimum/maximum order numbers?
10 garments minimum. There are no maximums. Click here for a quote.
Can I use an existing design I have?
Yes. We also offer graphic design services at $40+GST per hour if needed.
How do I pay?
Cash, Bank Transfer, Cheque and Paypal (if you are using a Credit Card).
Can I pay by cheque?
Yes we will accept payment by cheque by arrangement, however please understand that we will only commence production on your job once payment has cleared in our account. All cheques to be made out to “Halfpast Holdings Limited”.
Do you have a returns policy?
Yes. Click here to view our returns policy. We are 100% confident of our product and hand check each garment to ensure it meets your requirements.
What if I am unhappy with my order?
Please contact us immediately so we can answer any queries you have regarding the finished product.
How can I get a quotation?
Click here and fill out the form for a quote in under 3 working hours.
How do I change an order/quote?
You can request a new quote at any time until printing has commenced. We will only commence printing with written approval from you.
How long does it take to get the finished product?
Typically we look at a 7 day turn around plus postage. You will be advised of your individual timeframe during the consultation process
How do I check my progress?
The communication lines between our customers and us are always open. Call us on 0800 425 372 or drop us an email.
How is my privacy protected?
What is your copyright policy?
We will never breach any copyright laws and we will not print logos that you don’t own the copyright for.
What discounts are available?
Our quotes have a sliding scale. The more business you do the better the unit price you will get.
How can I be sure of the sizes?
During the consultation process we can supply blank samples on request. These will be provided on a sale or return basis. For more info visit our Terms of Trade.
Who are some of your previous clients?
We have worked for many clients over the last four years. Please click here to look at some of their testimonials.
How many colours can you print?
As many as you want.
Can you ship overseas?
Absolutely, at the purchasers expense. All prices quoted are in $NZD’s. If you have a special request please let us know from the outset.
Where are you based?
We are based in Auckland, NZ. Please click here to find out more about us.